Warranty/ Return policy
ALL PRODUCTS CARRIES A 1 YEAR WARRANTY FROM THE FACTORY FROM THE DATE OF PURCHASE.
ALL CUSTOM HARNESS MADE BY PLUGNPLAYKITS HAS A 3 YEAR WARRANTY FROM DATE OF PURCHASE .
IF A PRODUCT IS DEEMED DEFECTIVE A REPLACEMENT WILL BE PROVIDED BY PLUGNPLAYKITS.
ALL RETURNS REQUIRE A RA # BEFORE BEING ABLE TO BE RETURNED
We will replace a defective product with the same item within the 30 days of the original date of purchase. If you prefer to exchange your item for a different product, we will issue a store credit for the full price of the item, minus the outgoing shipping costs that were paid to ship the original item to you.
Refunds are also available during the initial 30 day period. Refunds are subject to a 15% processing fee. If you prefer that we simply replace the item, then there will be no fee charged.
If the product develops a problem past the first 30 days, please contact us and we’ll do our best to assist you.
All packages are inspected for damage prior to leaving our warehouse. If your merchandise is damaged in transit by the shipping courier, please notify us immediately. Damaged merchandise must be replaced with the same model only. You may also return damaged merchandise for a refund; however, a 20% processing fee will apply. The processing fee will only apply if you choose to return the item for a refund. No fee will be assessed if we are able to resolve the issue by replacing your damaged merchandise.
Return shipping cost (the cost to send merchandise back to our store) is comparable to your cost of driving to any store for returning an item, which is not reimbursable. Therefore, we do not reimburse any return shipping cost.
We will cover all outgoing shipping costs incurred to ship the newly exchanged item to you. The return shipping costs required to ship the item back to our store, are always paid by the customer.
All returned merchandise must be in original condition, and must include the original factory box (UPC bar codes and serial numbers must be intact) and factory packaging (ie. foam, plastic, wrapping, etc.), accessories (ie. remote, bass knob, wires, etc.), and all instruction manuals. The RMA number or any other inscriptions must not be written or printed on the product box or packaging. We will not process the return if any of these conditions are not followed.
Return merchandise that is lost or damaged in transit is solely the shipper's responsibility. It is important to save the tracking information and to properly ensure all merchandise is being safely returned to PLUGNPLAYKITS.COM