Warranty/ Return policy
ALL PRODUCTS CARRIES A 1 YEAR WARRANTY FROM THE FACTORY FROM THE DATE OF PURCHASE.
ALL CUSTOM HARNESS MADE BY PLUGNPLAYKITS HAS A 3 YEAR WARRANTY FROM DATE OF PURCHASE . THERE ARE NO REFUNDS ON WIRING HARNESS
ALL CANCELLED ORDERS WITH HAVE A 20% FEE DEDUCTED FROM THE TOTAL COST BEFORE REFUND IS GIVEN .
ALL REMOTE CAR STARTER KITS ARE 100% BRAND NEW. DUE TO THE FACT THAT SOME KITS DO MULTIPLE YEARS AND MODELS OF VEHICLES WE AT PLUGNPLAYKITS PREP THE KITS WIRING FOR YOUR EXACT VEHICLE TYING/TAPING BACK UNUSED WIRES OR PLUGS FOR OUR CUSTOMERS TO MAKE THE INSTALL AS EASY AS POSSIBLE. WE MAY ALSO WRITE ON THE INSTRUCTIONS/DIAGRAMS TO HELP OUR CUSTOMERS DURING INSTALLATION. ALSO SOME DIRECTIONS MAY DO MUTIPLE CARS AND OR YEARS SO INSTRUCTION PAGES MAY SKIP PAGES NOT PERTAINING TO THAT VEHICLE WHEN THEY ARE PRINTED AND INCLUDED IN THE ORDER .
THERE ARE NO RETURNS ON REMOTE CAR STARTERS . It is your job as the customer to have the experience to be able to install your kit or pay and have it professionally installed .
IF A PRODUCT IS DEEMED DEFECTIVE A REPLACEMENT WILL BE PROVIDED BY PLUGNPLAYKITS.
WE DO NOT OFFER FREE RETURNS . IT IS YOUR JOB TO ORDER THE CORRECT PRODUCT FOR YOUR VEHICLE AND TO CALL BEFORE ORDERING IF YOUR NOT CERTAIN .
ALL RETURNS REQUIRE A RA # BEFORE BEING ABLE TO BE RETURNED AND WILL HAVE A 25% FEE TO COVER CREDIT CARDS FEES AND FOR PRODUCT TO BE EXAMINED AND TESTED VERIFY SERIAL NUMBERS ETC BEFORE ISSUING CREDIT OR REFUND IF APPROVED BY PLUGNPLAYKITS .
We will replace a defective product with the same item within the 30 days of the original date of purchase. If you prefer to exchange your item for a different product, we will issue a store credit for the full price of the item, minus the outgoing shipping costs that were paid to ship the original item to you.
Refunds are also available during the initial 30 day period. Refunds are subject to a 25% processing fee. If you prefer that we simply replace the item, then there will be no fee charged.
If the product develops a problem past the first 30 days, please contact us and we’ll do our best to assist you.
All packages are inspected for damage prior to leaving our warehouse. If your merchandise is damaged in transit by the shipping courier, please notify us immediately. Damaged merchandise must be replaced with the same model only. You may also return damaged merchandise for a refund; however, a 20% processing fee will apply. The processing fee will only apply if you choose to return the item for a refund. No fee will be assessed if we are able to resolve the issue by replacing your damaged merchandise.
Return shipping cost (the cost to send merchandise back to our store) is comparable to your cost of driving to any store for returning an item, which is not reimbursable. Therefore, we do not reimburse any return shipping cost.
We will cover all outgoing shipping costs incurred to ship the newly exchanged item to you. The return shipping costs required to ship the item back to our store, are always paid by the customer.
All returned merchandise must be in original condition, and must include the original factory box (UPC bar codes and serial numbers must be intact) and factory packaging (ie. foam, plastic, wrapping, etc.), accessories (ie. remote, bass knob, wires, etc.), and all instruction manuals. The RMA number or any other inscriptions must not be written or printed on the product box or packaging. We will not process the return if any of these conditions are not followed.
Return merchandise that is lost or damaged in transit is solely the shipper's responsibility. It is important to save the tracking information and to properly ensure all merchandise is being safely returned to PLUGNPLAYKITS.COM